PMGT5872 · People and Communications
Multiple Intelligences & Emotional Intelligence
Week 5 develops self-awareness as the foundation of project leadership: multiple intelligences, the four components of emotional intelligence (self-awareness, self-management, social awareness, relationship management), and the Johari Window as a tool for growing self-knowledge through feedback and self-disclosure. This chapter is the theoretical spine of the reflective tasks, where you are asked to demonstrate self-awareness about your own communication and impact on others.
What this chapter covers
- 01Self-awareness: seeing yourself objectively and understanding your impact on others
- 02Self-regulation and self-motivation as emotional-intelligence competencies
- 03Social awareness and relational awareness: empathy, organisational awareness, building relationships
- 04The four EQ components: self-awareness, self-management, social awareness, relationship management
- 05Self-concept, self-esteem and self-disclosure
- 06The Johari Window: open, hidden, blind and unknown quadrants
- 07How feedback shrinks the blind spot and self-disclosure shrinks the hidden area
- 08Relationship-management competencies: influence, developing others, conflict management, teamwork
Applied: using the Johari Window to run a tricky first meeting
- +2(a) Feedback shrinks the Blind Spot — what others see in you but you do not see in yourself. Inviting the former-senior members to share how your leadership is landing surfaces blind spots (for example coming across as tentative or over-assertive) so you can adjust.
- +2(b) Self-disclosure shrinks the Hidden Area — what you know but keep from others. Appropriately naming that you value their experience and want their input moves information into the Open/Public arena, builds trust and defuses the status tension.
- +2(c) The EQ component that holds the meeting together is self-management (self-regulation): controlling your own reaction to any condescension so you respond calmly and rationally rather than defensively, backed by social awareness (empathy for their loss of status).
Key terms
- Emotional intelligence (EQ)
- The capacity to perceive and manage emotions, built from four components: self-awareness, self-management, social awareness and relationship management.
- Self-awareness
- Seeing yourself objectively — understanding your own emotions and how you affect others; the foundation of emotional intelligence and of the reflective tasks.
- Johari Window
- A 2x2 model of self-knowledge by known/unknown to self and to others: Open (public), Hidden (facade), Blind Spot and Unknown areas.
- Blind Spot
- The Johari quadrant known to others but not to yourself; it shrinks when you actively seek and accept feedback.
- Hidden Area
- The Johari quadrant known to yourself but not disclosed to others; it shrinks through appropriate self-disclosure, moving information into the Open arena.
- Self-disclosure
- Appropriately sharing your feelings, intentions or experiences, which builds trust and reduces the Hidden Area of the Johari Window.
Multiple Intelligences & Emotional Intelligence FAQ
What are the four components of emotional intelligence?
Self-awareness (understanding your own emotions and impact), self-management or self-regulation (controlling your emotional reactions and staying rational), social awareness (empathy and reading a room or organisation), and relationship management (using influence, developing others and managing conflict to build and maintain relationships). Project leadership in this unit is framed as applying all four, starting from self-awareness.
How does the Johari Window actually grow self-awareness?
The window has four quadrants defined by what is known or unknown to yourself and to others. Seeking feedback moves information from the Blind Spot (others see it, you don't) into the Open arena; self-disclosure moves information from the Hidden Area (you know it, others don't) into the Open arena. As the Open arena grows, trust and mutual understanding grow, which is the practical goal of the model.
Why is this chapter central to the reflective assessment?
The one-minute video and the 1,000-word reflective summary ask you to demonstrate self-awareness about your own communication and its effect on others. The EQ components give you the vocabulary, and the Johari Window gives you a structure for discussing how feedback and self-disclosure changed your self-knowledge during the unit's group work. Strong reflective writing draws explicitly on these models.
Can AI help me with emotional intelligence and the Johari Window?
Yes. Sia can explain the four EQ components, quiz you on which Johari quadrant a given action affects, and help you structure a reflective paragraph that demonstrates self-awareness. It explains the method and checks your reasoning; it does not write your reflective summary or video for you, and academic-integrity rules apply.
Exam move
Make the Johari Window and the four EQ components second nature, because they are the language of the reflective tasks. Practise mapping actions to quadrant-shifts (feedback shrinks the Blind Spot; self-disclosure shrinks the Hidden Area) until you never confuse them. Keep noting moments in group work where feedback or self-disclosure changed how you saw yourself — that is exactly the raw material the reflective summary rewards. Confirm the reflective-task requirements and dates on Canvas.
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