University of Melbourne · FACULTY OF INFORMATION TECHNOLOGY

ISYS90038 Chap.11 Governance and Strategy Integration

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Chapter 11 of 11 · ISYS90038

Governance and Strategy Integration

Week 11 joins the two halves of the subject. Governance exists to support strategy, so the module restates the design task as five management principles: make governance choices that support strategy, culture and a clear value discipline; determine the operating model and how business units relate; develop metrics; address structures that inhibit desirable behaviour; and let governance evolve.

Seven components make up ICT governance decision-making, from the operating model, the decision-rights matrix and the six-box design framework to the value disciplines and the setting of the organisation, whether private, public or not-for-profit. Governance also works through formal systems: belief, boundary, policy-based, diagnostic and interactive control systems.

The module gives question banks for the five key decisions and sets out the dimensions, skills and leadership principles of governance planning. It then separates strategic thinking from strategic planning. Thinking draws on futurism, abstraction and complexity and need not produce a plan; planning predicts, controls through metrics and produces the plan. Each needs the other.

The worked case tests whether a health alliance's decision rights and metrics point the same way as its strategy, using three tools from three different weeks.

In this chapter

What this chapter covers

  • 01

    Five management principles for designing ICT governance around strategy

  • 02

    Seven components of ICT governance decision-making

  • 03

    Formal systems: belief, boundary, policy-based, diagnostic and interactive control

  • 04

    Question banks for the five key decisions

  • 05

    Strategic thinking: futurism, abstraction and complexity, and a three-stage process

  • 06

    Thinking versus planning, and the dimensions and skills of governance planning

Worked example · free

Identify the formal system behind a control

Q [3 marks]. In an invented bank, (a) a code of conduct states the bank's purpose and values (P2, L1); (b) no customer data may leave the country (P3, L6); (c) each digital project reports monthly against its target benefits (P5, L4). Name the formal system each represents. The marks are an AskSia practice weighting, not a University scheme.
  • 1(a) Belief system: it sets values, purpose and goals that direct behaviour (P2, L1).
  • 1(b) Boundary system: it imposes a limit the organisation will not cross (P3, L6).
  • 1(c) Diagnostic control system: it feeds back performance against preset goals (P5, L4).
(a) belief system, (b) boundary system, (c) diagnostic control system.
Sia tip — Ask what each control does to behaviour: inspire it, limit it, or measure it against a goal.
Glossary

Key terms

Belief system
A formal system of values, purpose and goals that inspires and directs behaviour.
Boundary system
A formal system of limits the organisation imposes on behaviour.
Diagnostic control system
A formal system that feeds back performance against preset goals.
Strategic thinking
Envisioning futures through scenarios, models and multiple perspectives, which need not produce a plan.
Futurism
The dimension of strategic thinking that extrapolates to several scenarios instead of a single forecast.
Interactive control system
A formal system in which top managers are personally involved in subordinates' decisions.
FAQ

Governance and Strategy Integration FAQ

How does strategic thinking differ from strategic planning?

Thinking envisages the future as scenarios, mixes thinking with doing and can involve anyone; planning assumes the future can be predicted, separates planning from execution and produces a plan, often annually.

What components make up ICT governance decision-making?

The operating model, the arrangements matrix, the Governance Design Framework, the three value disciplines, business unit relationships, the dimensions of the chosen framework, and the organisation's own setting.

What are formal systems in governance?

The systems an organisation uses to steer behaviour: belief systems, boundary systems, policy-based control systems, diagnostic control systems and interactive control systems, as listed in the Week 11 slides.

How do I show strategy and governance are integrated?

Start from the strategy, then check whether the decision rights in the arrangements matrix and the metrics in the Governance Design Framework point the same way. Name any gap and recommend one specific fix.

What skills does governance planning need?

Both hard and human skills. The module lists hard skills such as policy writing, metrics and risk management, and human ones such as communication, trust, negotiation and change management.

Study strategy

Exam move

Use this chapter as revision of the whole governance half. For one tutorial case, write the strategy in one line, place the operating model, fill one row of the arrangements matrix, and check column 3 of the Governance Design Framework against the strategy. Then classify three controls from the case as formal systems.

Finally, practise one critique of a plan using the thinking versus planning contrast, naming an assumption the plan never questions.

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