Question 1

Do I need a separate subscription for each AskSia app?

Accepted Answer

No. One account and one subscription unlock every AskSia product — the web app, the mobile app, the Chrome extension, the desktop agent, WordJump, and the Library. There is nothing separate to buy.

Question 2

Where do I cancel my subscription?

Accepted Answer

It's one click, anytime — there's no retention flow. On the web: click your profile avatar, then Manage plan, then Manage my plan, then Cancel subscription. If you subscribed in the App Store or Google Play, cancel in your device's subscription settings. You keep access until the end of your paid period. Full steps: How to cancel your subscription.

Question 3

Can I get a refund?

Accepted Answer

Monthly plans auto-renew and are non-refundable by default, but if you subscribed and haven't used AskSia, email contact@asksia.ai to request a 50% refund. App Store and Google Play renewals are handled by Apple and Google, so request those through them. For an annual plan there is no cash refund, but any remaining balance stays as credit in your account. More: How to request a refund.

Question 4

What happens to my annual plan if I cancel?

Accepted Answer

You can cancel an annual subscription anytime in your account. Any remaining balance stays as credit in your account — it cannot be withdrawn or cashed out.

Question 5

What is the A+ Grade Confidence Guarantee?

Accepted Answer

It is a separate, semester-long program for A+ subscribers — not the same as a standard refund. If you use AskSia as required through the term and still fall short of your grade goal, you can receive a 50% to 100% refund. Claims go to guarantee@asksia.ai within 14 days of grade release. See the Grade Confidence Guarantee, explained.

Question 6

Is my data private? Do you train AI on my files?

Accepted Answer

We never train AI on your materials. Your files, chats, notes, and progress are used only to help you study, and you can cancel anytime and delete your account and data anytime. More: What data does AskSia store?

Question 7

The web app won't open my file, like a .zip. What do I do?

Accepted Answer

The web app takes 30+ files at once — photos, Word, PowerPoint, PDF, MP3, MP4, and YouTube links. For a .zip or any format it won't take, use the desktop agent, which reads almost anything. For content that lives in your LMS, use the Chrome extension to sync it in one click.

Question 8

How do I reach a human?

Accepted Answer

Email contact@asksia.ai. During business hours the team replies within one business day.

Question 9

How do I become a campus ambassador?

Accepted Answer

AskSia offers campus ambassadors free access, commission, and other incentives. Email contact@asksia.ai to apply. More: Become a campus ambassador.

Question 10

How is AskSia different from ChatGPT?

Accepted Answer

AskSia works from your own course materials and cites every answer back to the exact source — the page, slide, or timestamp — so it is grounded in your syllabus, not the open web. It also records and transcribes lectures, syncs your LMS through the Chrome extension, and turns everything into Sia Notes, quizzes, flashcards, and mock exams. More: What makes AskSia different.

Question 11

Is using AskSia cheating?

Accepted Answer

No — AskSia is a learning tool, not a homework-copying service. It's built to help you understand, with step-by-step explanations cited back to your own materials, so you learn the method instead of just copying an answer. Always follow your own school's academic-integrity policy. More: Using AskSia honestly.

Question 12

How do I report copyright infringement?

Accepted Answer

Send a DMCA takedown notice to copyright@asksia.ai with the required details — the work, where the infringing material is, your contact information, and the good-faith and penalty-of-perjury statements. We remove validly-noticed material expeditiously, and there is a counter-notification process if your content was removed by mistake. More: Copyright and DMCA takedowns.

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