I can't sign in

Almost every sign-in problem comes down to one of four things. Go through them in order — it takes about three minutes to clear all four.

1. Check which email and which provider

A lot of students sign up with Google, then later try to sign in with their school email and a password — and assume the account is broken. It isn't. You just need to use the same method you signed up with.

• If you used Google to sign up, sign in with Google. The password screen won't work, because there's no password — Google is your identity.
• If you used Apple, same idea. Sign in with Apple.
• If you used an email + password, make sure the email is exactly the one you used. Including the dots. Including which domain (your gmail vs. your school email).

2. Reset your password

If you're sure it's email + password, go to asksia.ai and click Forgot password. Check your spam folder for the reset email — university spam filters love to eat password reset emails.

3. Third-party cookies and tracker blockers

If sign-in spins forever or redirects you back to the home page, your browser is probably blocking third-party cookies. This breaks OAuth flows.

• In Chrome: Settings → Privacy and security → Third-party cookies → Allow third-party cookies (at least temporarily, or for asksia.ai).
• In Safari: turn off Prevent cross-site tracking for the login.
• Brave / Arc / hardened privacy browsers: drop the Shields for asksia.ai.

4. School SSO weirdness

If your school's SSO recently rotated keys, the first sign-in after the change may fail silently. Sign out fully, clear cookies for both asksia.ai and your school SSO domain, then try again. This fixes about 90% of "it worked yesterday" cases.

Still stuck?

Email contact@asksia.ai with your account email, sign-in method, and a screenshot if you have one. We usually have you back in within the hour.

If you can sign in but your courses aren't syncing, that's a different issue — see My LMS sync keeps failing.