The mobile app keeps crashing

Mobile crashes are frustrating because they always seem to happen in the middle of something important. Here's the four-step fix that solves nearly all of them, in the order we'd run it ourselves.

1. Check your OS version

AskSia supports iOS 16 and above and Android 11 and above. If you're on an older version, the app will install but may crash on launch or when loading lecture content. Update your OS first — it's the single most common fix.

2. Make sure you have free storage

AskSia caches your synced course content offline, so if your device is full, the cache write fails and the app can hard-crash. Check Settings → Storage and clear at least 1 GB of free space. The biggest space-hogs are usually old photos and video apps you don't use anymore.

3. Clear the AskSia app cache

If a specific file synced badly, it can corrupt the local cache and cause a crash on every restart.

• iOS: Open AskSia → Settings → Storage → Clear cache.
• Android: Long-press the app icon → App info → Storage → Clear cache (don't pick Clear storage — that signs you out).

Open the app again. Your synced content re-downloads in the background.

4. Reinstall

The nuclear option, but it works. Delete the app, reboot the device, install fresh from the App Store or Play Store. Sign back in. All your study data is in the cloud — nothing is lost.

Send us a crash report

If the crash survives all four steps, we want to know. From Settings → Help → Send crash report, tap submit. The report includes device model, OS, and stack trace — no personal study content.

If the in-app report won't open, email contact@asksia.ai with device, OS, and what you were doing. We triage mobile crashes the same day.

A note on beta builds

If you're on TestFlight or the Play Store beta channel, expect rougher edges. If a beta build is consistently crashing on your device, switch back to the stable channel — we'd rather you stay studying than help us QA.

If the crash happens specifically when syncing your LMS, that's worth ruling out separately. See My LMS sync keeps failing before reinstalling.