IS5542 Chap.7 The Ten-Step GenAI Build and Operations Plan
The Ten-Step GenAI Build and Operations Plan
A process in ten steps
The course gives a ten-step process for building GenAI applications: identify a business domain, select a persona, determine the data sources, create a tiger team, define goals, design the prompt with the tiger team, build the interface, expand testing to more users, build an operation plan, and expand to more use cases.
The exam review turns part of it into a long essay.
Choosing where and for whom
Good domains have repetitive or already standardised work, large bodies of data waiting to be used, or staff who constantly search for information, and the team must ask whether a wrong answer could cause harm.
Good personas are roles that are hard to hire and retain and offer little career progression, because automating their routine tasks frees people for more strategic work.
People and interface
The tiger team combines a business person who details the persona's workflows and needs, a prompt engineer who turns them into prompts, and an operation lead who runs the system in production.
The interface should be simple, open with a choice of output personality, follow the user's expected journey, fit among existing email and chat tools, and work on every device.
Running it safely
The operation plan covers infrastructure, staged deployment and monitoring, output evaluation, regular audits, model updates tested by A/B comparison, security and compliance, human review of sensitive output, and incident response.
Why testing widens before launch
Step eight brings in more users once results are acceptable, because a fresh group finds flaws the team has stopped seeing and suggests uses nobody planned.
What this chapter covers
- 01
The ten steps in order
- 02
Questions for choosing a business domain
- 03
Choosing the persona and its data
- 04
Grounding before fine-tuning
- 05
The three tiger-team roles
- 06
Interface design principles
- 07
Widening tests to more users
- 08
The operation plan
- 09
Designing for new use cases
Worked example · free
Write the essay paragraph on the business person
- 2State the role's responsibilities.
- 2Explain the risk if the role is missing.
- 3Apply both to the HR assistant.
Key terms
- Target Persona
- The job role within a business domain that the application is designed to make more productive.
- Business Person
- The tiger-team member who explains how the persona really works, from daily tasks to pain points.
- Prompt Engineer
- The tiger-team member who translates business needs, actions and outputs into prompts for the model.
- Operation Lead
- The tiger-team member who builds and runs the application in production.
- Human-in-the-Loop
- A process in which people review and moderate model output, especially in sensitive uses, feeding corrections back into improvement.
- Incident Response Plan
- An agreed procedure for handling safety breaches or failures promptly once an application is live.
The Ten-Step GenAI Build and Operations Plan FAQ
Which job roles are the best candidates for GenAI support?
Routine roles that firms struggle to fill and to keep, with little room for promotion. Automating their routine work gives the biggest productivity gain and frees people for more strategic tasks, whereas roles built on physical work or long-term judgement benefit far less.
Why is human oversight described as a structural necessity?
Because the system depends on it to work well over time, not only to be ethical. Reviewers keep sensitive output safe, their corrections create the feedback loop that improves the model, they judge model updates in A/B tests, and they carry out the incident response when something fails.
What should an operation plan contain at a minimum?
Infrastructure with version control, a staged deployment with monitoring of performance, safety and resources, a way to capture and score output quality, a regular audit cadence with an expansion plan, a process for model updates, security and compliance controls, human review for sensitive output, and an incident response plan.
What makes a good interface for a GenAI tool?
Simplicity, a choice of output personality at the start, a flow that matches how the user expects to work, a sensible place among existing tools such as email and chat, and a design that works on phones, tablets and desktops. Each principle reduces the effort of getting a useful answer.
Exam move
Draw the ten steps as a loop and write, beside each, the single decision it makes. Then rehearse the review's long question in three paragraphs: the business person, the five interface principles, and why human oversight is structural. Timing yourself at about twenty minutes matches the essay format.
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