Delete my account

Before you delete: cancel your subscription first. Deleting your account does not cancel a paid subscription and does not stop future charges. If you delete first, billing can continue and your record may be gone, which makes it harder for us to stop it.

How to delete

1. In the mobile app: Settings → Account → Delete account.
2. On the web: there is currently no self-serve delete control. Email contact@asksia.ai from the address on your account and we will delete it for you, usually the same day.

Once the deletion runs, you are logged out and the account is removed. We will confirm it to you in writing.

Deletion is permanent and immediate

There is no grace period and no way to restore the account afterwards — not by us, and not by signing back in. Your files, chats, notes and study history are removed and cannot be recovered. Download anything you want to keep before you delete. If you come back later, you will start with a new, empty account.

What gets deleted

• Your profile, name, email, password hash.
• Every document you uploaded.
• Every LMS sync — connection tokens are revoked immediately.
• Your tutor conversation history.
• Your cheat sheets, library packs, and Playground records.
• Your recall and study activity logs.

What we keep, briefly

A short audit log of the deletion itself (so we can prove to regulators that we honored your request) and any invoices that we're legally required to retain for tax reasons. Both are stripped of personally identifying detail beyond what the law requires.

If you also want a refund

Deleting your account does not cancel your subscription, and it does not stop future charges. Cancel first — see How to cancel or pause — and only then delete. Deleting also does not refund charges already taken. If you're owed a refund, request it before you delete — once the account is gone, the request gets harder to verify. See How to request a refund.

Under GDPR / CCPA / similar

If you're exercising a formal data-subject right (right to erasure, right to access), use the dedicated path in GDPR and data requests — it's faster and gets routed to the right team immediately.