University of Technology Sydney · FACULTY OF MARKETING

24210 Chap.7 Analytics and Search: Paid and Organic Routes

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Chapter 7 of 12 · 24210

Analytics and Search: Paid and Organic Routes

Analytics

Lecture 5 defines analytics as finding and interpreting meaningful patterns in data, the basis of evidence-based marketing. Marketing clouds track acquisition, behaviour and conversion, while tactification, normalisation and parity push brands to differentiate through creativity.

Paid search

Google handles 94% of Australian search.

Google Ads runs a second-price keyword auction, and Ad Rank combines the bid, a Quality Score built on expected click-through rate, keyword and ad relevance and landing page experience, and ad extensions.

Organic and blended

SEO ranks pages on relevance and authority through technical, on-page and off-page work.

Loyal customers tend to arrive through paid or direct routes and new ones through organic search, so the lecture recommends a blended approach.

In this chapter

What this chapter covers

  • 01

    Analytics and evidence-based marketing

  • 02

    The marketing stack

  • 03

    How Google Ads ranks an ad

  • 04

    Organic search and SEO

  • 05

    Relevance and authority

  • 06

    A blended search approach

Worked example · free

Decide which search route each kind of customer needs

Q [3 marks]. AskSia-authored practice. An online bike shop has two groups to reach: past customers who search its brand name when they need parts, and first-time buyers who search “best commuter bike”. Assign each group a search route using the lecture’s blended approach, and name one action for each. The marks shown are an AskSia study allocation, not an official University marking scheme.
Two arrival routes and one destination.Two arrival routes and one destination. Loyal customers tend to arrive through paid listings or by going direct, while new customers are found through organic search, so a blended approach covers both routes into the website and on to conversion.Brand loyalsNew customersPaid or directOrganic searchBrand websiteConversionBlended approach
Two arrival routes and one destination. Loyal customers tend to arrive through paid listings or by going direct, while new customers are found through organic search, so a blended approach covers both routes into the website and on to conversion.
  • 1Past customers are brand loyals, who arrive via paid or direct routes: bid defensively on the brand name.
  • 1First-time buyers are new customers, who arrive via organic search: build a relevant guide page for the category term, accepting that SEO takes time.
  • 1Blend the two and guide spend with metrics, adding targeted high-value paid keywords while the organic page matures.
Loyal customers through defended paid brand terms; new customers through organic content, bridged by targeted paid keywords.
Sia tip — Ask which group is searching your name and which is searching the problem; they need different routes.
Glossary

Key terms

Ad Rank
Google Ads’ ordering of ads, built from the bid, the Quality Score and ad extensions.
Search Engine Optimisation
Developing a website so it ranks highly in the free listings of a search engine.
Defensive Bidding
Paying for ads on your own brand terms so rivals cannot take the top paid position.
FAQ

Analytics and Search: Paid and Organic Routes FAQ

How does Google Ads decide which ad appears first?

Advertisers bid on keywords in an automated second-price auction, and Ad Rank combines the maximum bid with the Quality Score and the effect of ad extensions. Because searchers are primed to think the first result is best, a higher Quality Score can win a better position without a higher bid.

What makes up the Quality Score?

Expected click-through rate, keyword relevance, ad relevance and landing page experience. Sending clicks to a page that matches the search term improves the last two, which is why a specific landing page usually beats a homepage.

What is the difference between paid and organic search?

Paid search, or pay-per-click, buys ad space on the results page to earn clicks. Organic results are produced by the engine rather than bought, so a brand earns them through SEO: relevant content, an organised structure, credible links and a sound technical back end.

What are the three pillars of organic search?

The Week 5 page groups the work into technical, on-page and off-page. Search engines rank on relevance, built from page titles, content and meta tags, and on authority, built from the number and quality of other sites linking to the page.

Why does the lecture recommend a blended search approach?

Brand loyals arrive through paid or direct routes, while new customers arrive through organic search, which takes time and effort to build. A blend defends the brand terms, buys a few valuable keywords and lets the data steer spending, covering both groups while the organic presence grows.

What pressures does the lecture see on marketing technology?

Tactification, a drift into short-term focus; normalisation, as early investors’ advantage evens out; and parity, as digital may stop being a point of difference. Its conclusion is to use creativity now to differentiate.

What do algorithms, AI and machine learning mean in the lecture?

Algorithms are automated instructions and the building blocks of AI and machine learning. Artificial intelligence covers processes that normally need human intelligence, such as vision, speech and decisions, and machine learning lets computers handle new situations through analysis, self-training and experience.

Study strategy

Assessment move

Run three searches your target audience would make and note which results are paid and which organic, and why each ranks where it does. Write a two-line blended search plan for your project brand naming one defensive term and one category term. Practise the four Quality Score factors until you can list them without notes.

For your campaign evaluation section, name the analytics tool you would use and the acquisition, behaviour or conversion measure it reports.

Working through Analytics and Search: Paid and Organic Routes in 24210? Sia is AskSia’s AI Marketing tutor — ask any 24210 Analytics and Search: Paid and Organic Routes question and get a clear, step-by-step explanation grounded in how 24210 is taught and assessed. Read this chapter free, then take your hardest questions to Sia.

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